Privacy Policy

Powercool Enterprise (“Powercool Aircon”, “we”, “us”, or “our”) operates the website powercoolaircon.com (the “Site”). This Privacy Policy explains what information we collect when you visit or use our Site, how we use it, and the choices available to you. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Powercool Enterprise
12-G, 3 Elements, Pusat Bandar Putra Permai, 43300, Seri Kembangan, Selangor, Malaysia
Email: info@powercoolaircon.com
WhatsApp: +60 17-532 7349

2. Information We Collect

We collect information in the following ways:

  • Information you provide directly — such as your name, phone number, email address, or service address when you contact us via WhatsApp, email, or a contact form to request an aircon servicing, repair, or installation quote.
  • Automatically collected information — such as your IP address, browser type, device information, pages visited, and time spent on the Site, collected through cookies and similar tracking technologies.
  • Analytics and advertising data — collected via Google Analytics, Google Tag Manager, and the Meta (Facebook) Pixel, as described below.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to understand how visitors use our Site and to improve our services and advertising. Specifically, we use:

  • Google Analytics — to measure traffic, page views, and user behaviour on the Site.
  • Google Tag Manager — to manage and deploy the tracking tags listed in this policy.
  • Meta (Facebook) Pixel — to measure the effectiveness of our advertising and to build audiences for future campaigns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

4. Google AdSense and Third-Party Advertising

We may use third-party advertising companies, including Google AdSense, to serve ads when you visit the Site. These companies may use information about your visits to this and other websites (not including your name, address, email address, or phone number) to provide advertisements about goods and services of interest to you.

Google’s use of advertising cookies enables it and its partners to serve ads based on your visit to this Site and/or other sites on the Internet. You may opt out of personalised advertising by visiting Google Ads Settings. For more information on how Google uses data, please see How Google uses information from sites or apps that use our services.

5. How We Use Your Information

  • To respond to service enquiries and provide quotations for aircon servicing, repair, chemical wash, and installation.
  • To operate, maintain, and improve the Site.
  • To understand how visitors use the Site through aggregated analytics.
  • To run and measure advertising campaigns.
  • To comply with applicable legal obligations in Malaysia.

6. Sharing of Information

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating the Site and our business (for example, Google Analytics, Google Tag Manager, and Meta), and where required by law.

7. Data Retention

We retain personal information collected through enquiries only for as long as necessary to respond to your request and maintain our business records, unless a longer retention period is required by law.

8. Children’s Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children.

9. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at info@powercoolaircon.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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